This
website is operated by ASCENDIA LTD. The privacy of our users is
extremely important to us and therefore we encourage all users to read
this policy very carefully because it contains important information
regarding:
- who we are;
- how and why we collect, store, use and share personal information;
- your rights in relation to your personal information; and
- how to contact us and supervisory authorities in the event that you have a complaint.
Who we are
ASCENDIA
LTD ('we', 'us', 'our') collect, use and are responsible for storing
certain personal information about you ('you', 'your', 'yours').
The personal information we collect and use
Personal information is information which you can be identified from (and does not include any anonymised forms of information).
1. Types of personal information
We may process the following types of personal information in relation to you:
- Email address, contact information
How your personal information is collected
This
section describes how the above types of personal information are
collected by us. Your personal information will be collected as follows:
1. Personal information obtained from you directly
We will sometimes obtain information from you directly, including when you:
- Contact our sales team
2. Personal information obtained by use of cookies or other automated means
We
will sometimes obtain information via automated technology. This shall
be by use of cookies and other similar technology. A cookie is a small
text file which is placed onto your computer or electronic device when
you access our website. Similar technologies include web beacons, action
tags, local shared objects ('flash cookies') and single-pixel gifs.
Such technologies can be used to track users' actions and activities,
and to store information about them. Usually this will be in order to
monitor and obtain information regarding: How many times a vistor
vists our site, the pages they use and how long they visit for On
the first occasion that you use our site we will ask whether you consent
to our use of cookies and/or other similar processing technologies. If
you do not consent, such technologies will not be used. Thereafter you
can opt-out of using cookies at any time or you can set your browser not
to accept cookies. However, some of our website features may not
function as a result.
3. Changes to the way in which we collect your personal information
In
the event that we need to obtain personal information in relation to
you from any other source than those described above, we shall notify
you of this.
How we use your personal information
1. General purposes
In general, your personal information will generally be processed for the following purposes:
- To provide marketing information to you, to provide contact services between our sales team and yourself
2. Monitoring
We
may monitor communications, and in doing so we may obtain your personal
information through this process. We will undertake monitoring in the
following circumstances:
- calls and emails may be monitored for fraud prevention, employee training and compliance.
3. Fraud prevention
We
will undertake fraud checks via use of your personal information. This
will involve sharing and working with Fraud Prevention Agencies. We do
so to protect our own commercial interests (which is encompassed within
our own legitimate interests as a business).
In general, your information will be used for fraud prevention purposes:
- prior to providing services to you.
Fraud prevention agencies can hold your personal information for different periods of time, the maximum period being six years.
Lawful basis for processing of your personal information
We
have described above the purposes for which we may process your
personal information. These purposes will at all times be justified by
UK data protection law.
The lawful basis upon which we are able to process your personal data are:
(1) where we have your consent to use your data for a specific purpose;
(2) where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;
(3) where it is necessary to enable us to comply with a legal obligation;
(4)
where it is necessary to ensure our own legitimate interests or the
legitimate interests of a third party (provided that your own interests
and rights do not override those interests). Wherever we rely upon this
basis, details of the legitimate interests concerned shall be provided
to you;
(5) where we need to protect your own vital interests (or the vital interests of another person); and/or
(6)
where it is needed in the public interest (or where we are acting in
our official functions), provided that the task or function has a clear
basis in law.
In general, in order to meet the purposes we have
described above, we will process your personal information where we have
your express consent on each occasion that the data is processed.
Sharing of your personal information
On
any occasion where any of your personal information is shared with any
third party, we shall only permit them to process such information for
our required purposes, under our specific instruction, and not for their
own purposes. We are required to enter into a formal legal agreement to
enable such sharing to take place.
We do not anticipate that we will
need to share your personal information with any third party. We will
notify should this position change.
Necessity of information
Where information is requested from you and you do not provide this:
- it may prevent you accessing our services.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us forthe following:
- Non-customer personal information is kept for 3 months.
- Customer information is maintained for the duration of your contract.
After the period described above, your information shall be properly deleted or anonymised.
Keeping your information secure
We
will ensure the proper safety and security of your personal information
and have measures in place to do so. We will also use technological and
organisation measures to keep your information secure. These measures
are as follows:
- User account access is controlled by a unique
username and password; all data is stored on secure servers; payment
details are encrypted using SSL.
We have proper procedures in
place to deal with any data security breach, which shall be reported and
dealt with in accordance with data protection laws and regulations. You
shall also be notified of any suspected data breach concerning your
personal information.
Children
Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.
Your rights
Under
the UK General Data Protection Regulation you have a number of
important rights free of charge. In summary, those include rights to:
(1) fair processing of information and transparency over how we use your use personal information;
(2)
access to your personal information and to certain other supplementary
information that this Privacy Statement is already designed to address;
(3) require us to correct any mistakes in your information which we hold;
(4) require the erasure of personal information concerning you in certain situations;
(5)
receive the personal information concerning you which you have provided
to us, in a structured, commonly used and machine-readable format and
have the right to transmit this information to a third party in certain
situations;
(6) object at any time to processing of personal information concerning you for direct marketing;
(7)
object to decisions being taken by automated means which produce legal
effects concerning you or similarly significantly affect you;
(8)
object in certain other situations to our continued processing of your
personal information, or ask us to suspend the processing procedure in
order for you confirm its assurance or our reasoning for processing it;
(9)
object to processing our your personal information where we are doing
so in reliance upon a legitimate interest of our own or of a third party
and where you wish to raise to an objection to this particular ground;
(10) otherwise restrict our processing of your personal information in certain circumstances;
(11) claim compensation for damages caused by our breach of any data protection laws; and/or
(12)
in any circumstance where we rely upon your consent for processing
personal information, you may withdraw this consent at any time.
For
further information on each of those rights, including the circumstances
in which they apply, see the Guidance from the UK Information
Commissioner's Office (ICO) on your rights under the General Data
Protection Regulations.
If you would like to exercise any of these rights please contact The Data Protection Officer in the following manner:
- via the contact form on this website, or via email to info@ascendia.co.uk
Changes to the privacy policy
This privacy policy was published on 1st January 2021 and last updated on 1st January 2021.
We may change this privacy policy from time to time and will notify you of any changes by:
- a notice on this privacy policy indicating that changes have been made
Contacting us
The relevant person to contact regarding your personal information is The Data Protection Officer.
Any
requests or questions regarding the use of your personal information
should be made to the above named person using the following method:
- via the contact form on this website, or via email to info@ascendia.co.uk